How to Make Your Employees the CEO of Every Customer Moment

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The “Experience Generation” is changing the game for customer service organizations to deliver a new “ideal” customer experience. Today's tech savvy customers are dictating the terms of engagement and employees are faced with increasing pressures to rise to the occasion.

Your contact center workforce needs the right tools, training, information, and support to deliver great customer experiences. After all, you want them to be the “CEO” of every customer moment and improve customer lifetime value.

Register now. This session will address:
  • Changing dynamics of not just customer expectations, but expectations of a younger generation of employees as well
  • Moving beyond traditional workforce optimization initiatives to employee engagement strategies
  • 7 ways technology can boost employee engagement and empower them to be the CEO of every customer moment
This is a Global Webinar presented Live in North America, Latin America, Europe and Asia-Pacific. Register now for a session that works best for you!

Request Free!

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