|The “Experience Generation” is changing the game for customer service organizations to deliver a new “ideal” customer experience. Today's tech savvy customers are dictating the terms of engagement and employees are faced with increasing pressures to rise to the occasion.
Your contact center workforce needs the right tools, training, information, and support to deliver great customer experiences. After all, you want them to be the “CEO” of every customer moment and improve customer lifetime value.
Register now. This session will address:
How to Make Your Employees the CEO of Every Customer Moment
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